Last revised on January 21, 2022
Our Cookie Policy describes what types of cookies the site www.getwiq.com (hereinafter “Site” ) uses, why they are enabled and the ways User can enable or disable them. We use cookies to improve your experience on our site.
A cookie is a small amount of data that enables a website to remember information.This is mostly for usernames and passwords, but is also used to record other information such as search settings to improve your recommended purchases, or which articles you have read on a news site so that the headlines can be colored differently as ‘read’ when you visit again.
Some users have privacy concerns about cookies and prefer not to allow them. You can allow or disallow cookies in your settings.
If you do disallow cookies, be aware that some websites require cookies to log into your account and save your preferred settings.
The first time you visit a website that uses cookies, you will see a notice advising you that the website is using them.Cookies are used in order to faster access to online services and improve the activity of browsing of the User through session tracking, storage of information, faster uploading of contents, etc.
Cookies are classified as follows:First-Party Cookies: proprietary cookies used by the Site in order to enable the User to browse more efficiently and/or monitor the actions he exercises;
Third-Party Cookies: cookies that are set from a Site other than the one the User is currently visiting in order to allow him to browse more efficiently and/or to monitor the actions exercised by him.
Furthermore, there are different types of cookies:
Technical and Analytics Cookies: cookies regarding activities strictly necessary for the operation and provision of the service (ex. session cookies to log in), cookies related to the activity of saving preferences and of optimization (ex. cookies to save the cart or language choices/currency, etc.), analytical cookies for the collection of information in an anonymous and aggregate form.
Session or Browsing Cookies: used to keep track of the activity of User in the internet. They guarantee normal browsing and use of the Site, allowing for example to rapidly browsing and make a purchase or to authenticate for accessing to restricted areas, and are actually necessary for its proper functioning;Functional Cookies: allow the User to browse in accordance to a set of selected criteria (for example, language, products selected for the purchase, etc.) in order to improve the service offered to the User; Analytics Cookies: used to collect information regarding the use of the Site. The Data Controller uses this information for statistical analysis and to improve the Site and to simplify its use, as well as to monitor its correct functioning. This type of cookie collects anonymous information regarding the activity of Users in the Site and regarding the modalities in which they reached the visited Site and the pages. Cookies in this category are sent from the site itself or from third-party domains. Analytical cookies may be First-Party Analytics Cookies: assimilated in terms of regulation to technical cookies whether used by the Data Controller of the Site without profiling the User, but exclusively to collect information, in an aggregate and anonymous form, regarding the number of Users and how they visit the Site for statistical purposes and to improve the performance of the site; Third-Party Analytics Cookies: are made available by third parties and are assimilated to technical cookies if third parties do not make User profiling by using appropriate tools to reduce the identification potential of cookies (for example, by masking significant portions of the IP address) and without integrating gathered information with other information already made available.With regard to technical cookies, it is required to exclusively release the Cookie Policy without requesting the consent. Disabling or deleting the relevant cookies by accessing to the functions of the browser of the User, may compromise the optimal browsing on this Site.
Used to track User browsing on the internet and to create a profile of his habits: First-Party Profiling Cookies: installed by the Data Controller to create User profiles in order to send advertising messages in line with the preferences displayed in the browsing in the internet. Given their particular invasiveness in the private sphere of Users, the applicable law requires that Users, prior adequate notice regarding the use of the relevant cookies, must give their consent; Third-Party Profiling Cookies: used by third parties accessing to the information, therefore not in anonymous and aggregated modality, and crossed with other data already in their possession. The Site does not have direct control of third-parties cookies. The User is therefore encouraged to check the Cookie Policy on website of the third party.The use of these cookies requires the acquisition of prior consent of the User.
The cookies on this Site are: technical and analytics cookies necessary to operate the Site, for aggregated statistical analysis and to improve and simplify the use of the Site and to save preferences of browsing and to optimize the browsing experience of the User; third party cookies which may also make activity of profiling and tracking of the User even without the acknowledgement of Data Controller. For further information, we recommend the User to carefully review the privacy policies of the individual services listed below.
Cookies have a duration determined by the expiration date or a specific action such as closing the browser set up at the time of installation. Cookies may be: Temporary or session: used to store temporary information, allowing the User to link actions that are executed during a specific session, and are removed from the computer when the browser is turned off; Persistent cookies: used to store information, such as the login name and password of the User, in order to prevent the same User from typing them again each time he visits a specific website. These remain stored on the computer even once closed the browser.
With respect to cookies that require consent, at the first visit of the Site, the User automatically displays a banner containing both the link to this complete Cookie Policy and the request for consent to the use of cookies. Consent can be provided by the User by clicking the OK button on the banner and/or by scrolling on the page and/or accessing to any other sections of the Site by clicking on the links on the web page below the banner itself. At any time, it is possible for the User to modify or revoke his consent.
The User can manage preferences relating to cookies directly in his browser and prevent third parties from installing cookies. Further, it is also possible to delete cookies that have been installed in the pastincluding the cookie in which the expression of consent to the installation of cookies has been saved by this Site. Please note that disabling cookies may prevent some site’s features from working correctly.The User can find information and exercise his right to object the tracking of cookies in his browser:
In addition, cookies can be disabled by requesting opt-outs directly to third parties or via the website http://www.youronlinechoices.com/it where the User can manage the tracking preferences of most of the advertising tools.
The Users may exercise specific rights with respect to Personal Data processed by the Data Controller. In particular, the User has the rights listed below: withdraw its consent at any time; object the Processing of its Data; access its Data; monitor and request the rectification of Data; obtain a restriction of Processing; obtain the erasure or remotion of its Personal Data; receive its Data or obtain the transfer to a different Data Controller; lodge a complaint before the supervisory authority for the protection of personal data or start legal proceedings. In order to exercise these rights, Users can contact the Data Controller, Bardeen Inc., 236 Roosevelt Way, San Francisco, 94114 CA, USA, support@getwiq.com. Users’ requests are free of charge and performed by the Data Controller as soon as possible, any case no later than 30 days. Further information about data processing is provided in our Privacy Policy.
Yes. WIQ is SOC 2 Type II certified and GDPR compliant. We work with clients that have strict privacy requirements in the US and internationally. All data is encrypted in transit and at rest, and we support configurable data residency and retention policies.
Yes. WIQ is SOC 2 Type II certified and GDPR compliant. We work with clients that have strict privacy requirements in the US and internationally. All data is encrypted in transit and at rest, and we support configurable data residency and retention policies.
WIQ captures browser and desktop interactions like clicks, navigation, and page content to reconstruct how processes are executed. You have full control over what gets captured. Org admins and individual users can configure allowlists and blocklists to include or exclude specific websites and apps. Recording can be restricted to specific time windows and days of the week. Fine-grained data masking is available to redact sensitive fields before data leaves the user's machine.
WIQ uses captured data to reconstruct how your team does work and to generate automation blueprints. We are not in the business of performance management. Your data is used to map processes, measure handle times, identify automation opportunities, and build agent specs.
No. WIQ exists to reconstruct processes and help you automate them. We do not build features for individual performance scoring or surveillance. Individual data can be anonymized and aggregated by request.
Yes. Each user can independently configure their own blocklists, allowlists, and recording schedules through the WIQ browser extension. Users can stop recording at any time.
WIQ currently supports Claude (via MCP) and Workato. Additional platforms are being added by request. If you use a specific platform, let us know and we can discuss integration.
WIQ exposes an MCP server that your agentic platform connects to. Through MCP, agents can query process analytics, retrieve blueprints, check tool availability, and get updates. Your platform handles agent execution; WIQ provides the process context.
A blueprint is a complete automation spec generated from observed human work. It includes structured agent instructions, a list of required tools and integrations, guardrails, escalation paths, and human checkpoints. Blueprints are designed to be deployed directly into an agentic platform.
WIQ captures data from any browser-based application and most desktop apps on macOS and Windows. On the integration side, blueprints track the specific APIs, MCP servers, and internal tools that agents need. If a required tool doesn't exist, WIQ helps you identify the gap so you can build or connect it.
WIQ's browser extension and desktop app passively record user interactions. Then WIQ's algorithms automatically identify repetitive processes, cluster them, and generate a structured process report with visual graphs, step breakdowns, and handle time measurements.
No. WIQ captures data passively in the background. Users work exactly as they normally do. There is no need to tag activities, fill out forms, or follow a specific workflow during mapping.
Yes. WIQ offers Quick Capture mode, which lets you record a single process end-to-end and generate a blueprint from that one run. This is useful for ad hoc processes or one-off automations that don't require a full mapping deployment.
No. WIQ generates blueprints automatically from observed human work. You do not need to write skills, document steps, or spec out agent behavior by hand.
Blueprints are self-healing. WIQ continuously monitors how work is done, and when a process changes, the corresponding blueprint updates itself to reflect the new steps, tools, or workflows.
WIQ measures actual human handle time for each process by tracking active work time (not ticket open-to-close). When a blueprint is generated, WIQ calculates the percentage of cases that are automatable and the total handle time that would be saved, based on historical data.
Connect your agentic platform (Claude, Workato, etc.) to WIQ via MCP. The platform retrieves the relevant blueprint and executes agent sessions against your task queue. WIQ provides the process context and monitoring; your platform handles execution.
Yes. You can launch concurrent agent sessions that work through your task backlog in parallel. Each agent follows the appropriate blueprint and operates autonomously until it encounters a checkpoint or escalation trigger.
WIQ tracks the same metrics for agents as it does for humans: handle time, SLA compliance, conformance to the blueprint, and deviation detection. You can compare agent and human performance side by side across any process.
Installing the WIQ browser extension and desktop client takes a few minutes per user. Org-level configuration (teams, roles, privacy policies) is typically done in under an hour.
No. WIQ is deployed by individuals and teams directly. The browser extension installs like any Chrome extension, and the desktop client is a lightweight download. No code changes, API integrations, or IT projects are required for process mapping. Depending on available MCPs in your automation platform, you may require assistance from your IT administrator.