Last Update: March 7, 2024
This Privacy Notice is designed to help you understand how Bardeen, Inc. (“Bardeen,” “we,” “us,” or “our”) collects, uses, and shares your personal information, and to help you understand and exercise your privacy rights.
At or before the time of collection, California residents may have a right to receive notice of our practices, including the categories of personal information to be collected, the purposes for which such information is collected or used, whether such information is sold or shared and how to opt-out of such uses, and how long such information is retained. You can find those details in this statement by clicking on the above links.
This Privacy Notice applies to personal information processed by us, including on our websites, browser extensions, applications, and other online or offline services and offerings. To make this Privacy Notice easier to read, our websites and other offerings are collectively called the “Services.”
We may revise this Privacy Notice from time to time in our sole discretion. If there are any material changes to this Privacy Notice, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Notice if you continue to use our Services after the new Privacy Notice takes effect.
The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.
We may collect personal information that you provide to us.
We may collect personal information automatically when you use our Services.
Our uses of these Technologies fall into the following general categories:
We use your personal information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.
We use your personal information to fulfill our contract with you and provide you with our Services, such as:
We use your personal information for various administrative purposes, such as:
We may use personal information to tailor and provide you with content and advertisements. We may provide you with these materials as permitted by applicable law.
Some of the ways we may market to you include email campaigns, text messages, custom audiences advertising, “personalized advertising” and “targeted advertising,” including through cross-device tracking.
If you have any questions about our marketing practices, you may contact us at any time as set forth in “Contact Us” below.
The above mentioned personal data is only limited to personal and app-usage information you have shared with Bardeen directly through it's services. It explicitly excludes any personal information shared via 3rd Party providers, such as integrations or Google user data. Such 3rd Party information or Google user data may only be used for providing or improving user-facing features or executing automations for the user.
We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.
We also use your personal information for other purposes as requested by you or as permitted by applicable law.
We disclose your personal information to third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.
The categories of third parties with whom we may share your personal information are described below.
The categories of third parties with whom we may share your personal information are described below.
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
Bardeen ensures secure collection, transfer, processing and storage of all collected data. We adhere to industry standard security practices and are compliant with the SOC 2 Type 2, GDPR and CASA Tier 2 / Tier 3 standards.
As of April 1, 2024, we are proud to announce our compliance with the AICPA SOC 2 Type 2 standards, ensuring that our systems and processes meet rigorous criteria for security.
Additionally, we adhere to the EU’s GDPR compliance checklist for US companies, affirming our commitment to data protection and privacy for our international users.
Furthermore, Bardeen meets the stringent requirements of Tier 2 and Tier 3 of the Cloud Application Security Assessment (CASA) as defined by the App Defense Alliance, built upon the industry-recognized OWASP Application Security Verification Standard (ASVS).
Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are described below.
Your Privacy Choices. The privacy choices you may have about your personal information are determined by applicable law and are described below.
If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws.If applicable laws grant you an appeal right and you would like to appeal our decision with respect to your request, you may do so by informing us of this and providing us with information supporting your appeal.
All personal information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your personal information consistent with the requirements of applicable laws.
If we transfer personal information which originates in the European Economic Area, Switzerland, and/or the United Kingdom to a country that has not been found to provide an adequate level of protection under applicable data protection laws, one of the safeguards we may use to support such transfer is the EU Standard Contractual Clauses.
For more information about the safeguards we use for international transfers of your personal information, please contact us as set forth below.
We store the personal information we collect as described in this Privacy Notice for as long as you use our Services, or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
To determine the appropriate retention period for personal information, we may consider applicable legal requirements, the amount, nature, and sensitivity of the personal information, certain risk factors, the purposes for which we process your personal information, and whether we can achieve those purposes through other means.
This Supplemental Notice for California Residents supplements our Privacy Notice and only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (as amended from time to time) (“CCPA”).
The CCPA provides California residents with the right to know what categories of personal information Bardeen has collected about them, whether Bardeen disclosed that personal information for a business purpose (e.g., to a service provider), whether Bardeen “sold” that personal information, and whether Bardeen “shared” that personal information for “cross-context behavioral advertising” in the preceding twelve months. California residents can find this information below:

The categories of sources from which we collect personal information and our business and commercial purposes for using and disclosing personal information are set forth in “Personal Information We Collect”,
“How We Use Your Personal Information”, and “How We Disclose Your Personal Information” above, respectively. We will retain personal information in accordance with the time periods set forth in “Retention of Personal Information.”We “sell” and “share” your personal information to provide you with “cross-context behavioral advertising” about Bardeen’s products and services.
Opting Out of “Sales” of Personal Information and/or “Sharing” for Cross-Context Behavioral Advertising under the CCPA.
California residents have the right to opt out of the “sale” of personal information and the “sharing” of personal information for “cross-context behavioral advertising.” California residents may exercise these rights by following the instructions on the cookie banner upon visiting our website, or by clicking [here] and following the instructions found on the website.
Disclosure Regarding Individuals Under the Age of 16.
Bardeen does not have actual knowledge of any “sale” of personal information of minors under 16 years of age. Bardeen does not have actual knowledge of any “sharing” of personal information of minors under 16 years of age for “cross-context behavioral advertising.”
Disclosure Regarding Opt-Out Preference Signals.
Applicable law may provide for an opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here:
globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
Disclosure Regarding Sensitive Personal Information.
Bardeen only uses and discloses sensitive personal information for the following purposes:
Non-Discrimination.
California residents have the right not to receive discriminatory treatment by us for the exercise of their rights conferred by the CCPA.
Verification.
To protect your privacy, we will take steps to reasonably verify your identity before fulfilling requests submitted under the CCPA. These steps may involve asking you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative. Examples of our verification process may include asking you to provide the email address or phone number we have associated with you or following instructions on our website depending on how you use our Services.
Authorized Agent.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. To authorize an agent, provide written authorization signed by you and your designated agent using the information found in “Contact Us” below and ask us for additional instructions.
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties who intend to license or sell that personal information. Please note that we do not currently sell your personal information as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any questions, please contact us as set forth in “Contact Us” below.
The Services are not directed to children under 16 (or other age as required by local law), and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has uploaded personal information to our site without your consent, you may contact us as described in “Contact Us” below. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account, if applicable.
Third-Party Websites/Applications.
The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen, or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk.
Supervisory Authority.
If your personal information is subject to the applicable data protection laws of the European Economic Area, Switzerland, or the United Kingdom, you have the right to lodge a complaint with the competent supervisory authority if you believe our processing of your personal information violates applicable law.
EEA Data Protection Authorities (DPAs)
Swiss Federal Data Protection and Information Commissioner (FDPIC)
UK Information Commissioner’s Office (ICO)
Bardeen is the controller of the personal information we process under this Privacy Notice.
If you have any questions about our privacy practices or this Privacy Notice, or to exercise your rights as detailed in this Privacy Notice, please contact us at:
Bardeen, Inc.
236 Roosevelt WaySan Francisco,
CA 94114United States
support+privacy@bardeen.ai
Yes. WIQ is SOC 2 Type II certified and GDPR compliant. We work with clients that have strict privacy requirements in the US and internationally. All data is encrypted in transit and at rest, and we support configurable data residency and retention policies.
Yes. WIQ is SOC 2 Type II certified and GDPR compliant. We work with clients that have strict privacy requirements in the US and internationally. All data is encrypted in transit and at rest, and we support configurable data residency and retention policies.
WIQ captures browser and desktop interactions like clicks, navigation, and page content to reconstruct how processes are executed. You have full control over what gets captured. Org admins and individual users can configure allowlists and blocklists to include or exclude specific websites and apps. Recording can be restricted to specific time windows and days of the week. Fine-grained data masking is available to redact sensitive fields before data leaves the user's machine.
WIQ uses captured data to reconstruct how your team does work and to generate automation blueprints. We are not in the business of performance management. Your data is used to map processes, measure handle times, identify automation opportunities, and build agent specs.
No. WIQ exists to reconstruct processes and help you automate them. We do not build features for individual performance scoring or surveillance. Individual data can be anonymized and aggregated by request.
Yes. Each user can independently configure their own blocklists, allowlists, and recording schedules through the WIQ browser extension. Users can stop recording at any time.
WIQ currently supports Claude (via MCP) and Workato. Additional platforms are being added by request. If you use a specific platform, let us know and we can discuss integration.
WIQ exposes an MCP server that your agentic platform connects to. Through MCP, agents can query process analytics, retrieve blueprints, check tool availability, and get updates. Your platform handles agent execution; WIQ provides the process context.
A blueprint is a complete automation spec generated from observed human work. It includes structured agent instructions, a list of required tools and integrations, guardrails, escalation paths, and human checkpoints. Blueprints are designed to be deployed directly into an agentic platform.
WIQ captures data from any browser-based application and most desktop apps on macOS and Windows. On the integration side, blueprints track the specific APIs, MCP servers, and internal tools that agents need. If a required tool doesn't exist, WIQ helps you identify the gap so you can build or connect it.
WIQ's browser extension and desktop app passively record user interactions. Then WIQ's algorithms automatically identify repetitive processes, cluster them, and generate a structured process report with visual graphs, step breakdowns, and handle time measurements.
No. WIQ captures data passively in the background. Users work exactly as they normally do. There is no need to tag activities, fill out forms, or follow a specific workflow during mapping.
Yes. WIQ offers Quick Capture mode, which lets you record a single process end-to-end and generate a blueprint from that one run. This is useful for ad hoc processes or one-off automations that don't require a full mapping deployment.
No. WIQ generates blueprints automatically from observed human work. You do not need to write skills, document steps, or spec out agent behavior by hand.
Blueprints are self-healing. WIQ continuously monitors how work is done, and when a process changes, the corresponding blueprint updates itself to reflect the new steps, tools, or workflows.
WIQ measures actual human handle time for each process by tracking active work time (not ticket open-to-close). When a blueprint is generated, WIQ calculates the percentage of cases that are automatable and the total handle time that would be saved, based on historical data.
Connect your agentic platform (Claude, Workato, etc.) to WIQ via MCP. The platform retrieves the relevant blueprint and executes agent sessions against your task queue. WIQ provides the process context and monitoring; your platform handles execution.
Yes. You can launch concurrent agent sessions that work through your task backlog in parallel. Each agent follows the appropriate blueprint and operates autonomously until it encounters a checkpoint or escalation trigger.
WIQ tracks the same metrics for agents as it does for humans: handle time, SLA compliance, conformance to the blueprint, and deviation detection. You can compare agent and human performance side by side across any process.
Installing the WIQ browser extension and desktop client takes a few minutes per user. Org-level configuration (teams, roles, privacy policies) is typically done in under an hour.
No. WIQ is deployed by individuals and teams directly. The browser extension installs like any Chrome extension, and the desktop client is a lightweight download. No code changes, API integrations, or IT projects are required for process mapping. Depending on available MCPs in your automation platform, you may require assistance from your IT administrator.